수도권과 비수도권 응급환자의 서비스 만족도 영향요인
Factors affecting the satisfaction of emergency medical services in capital and non-capital areas
박주문, 이태호, 이석민, 이주은,
소속 상세정보
박주문 ( Park Ju-Moon )
인천대학교 도시행정학과
이태호 ( Lee Tae-Ho )
인천대학교 도시행정학과
이석민 ( Lee Suk-Min )
삼육대학교 물리치료학과
이주은 ( Lee Joo-Eun )
숙명여자대학교 중어중문학과
KMID : 0385920190300020111
Abstract
Objective: This study examined the factors affecting the satisfaction of emergency medical services in capital and noncapital areas.
Method: Descriptive and logistic regression analysis was performed using the data from the 2014 Korea Health Panel Survey.
Results: Patients who resided in capital areas were likely to be more satisfied than those who resided in non-capital areas. In capital and non-capital areas, post-of-service action was an influential factor. Capital area patients, who were transferred to other hospitals instead of being admitted or returned to their homes, reported less satisfaction. In non-capital areas, delayed emergency room arrival that was self-perceived was also an influential factor. Moreover, patients who were transferred to other hospitals instead of being returned to their homes reported less satisfaction.
Conclusion: In both capital and non-capital areas, the satisfaction of emergency medical services can be increased by avoiding transferring patients to other hospitals. For Koreans to be satisfied with emergency medical services, efficient and rapid emergency medical services will e needed to avoid delays in emergency room arrivals, particularly in non-capital areas.
키워드
Emergency medical services; Satisfaction; Hospital emergency services
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